Privacy Policy

1. Introduction

Keystay ("we," "us," "our") is a property rental services provider based at 33 Kata Road, Karon, Mueang Phuket, Phuket 83100, Thailand. This Privacy Policy explains how we collect, use, store, and protect personal information gathered through our website and service interactions. We are committed to handling your data responsibly and in accordance with applicable Thai data protection law, including the Personal Data Protection Act B.E. 2562 (PDPA).

If you have questions about this policy, please contact us at [email protected].

2. Data We Collect

We collect the following categories of personal data when you use our website or contact us:

• Name and contact information (email address, phone number)
• Enquiry content — details about your rental requirements or service request
• Device and browsing data (IP address, browser type, pages visited) via analytics cookies
• Communication records — correspondence sent to or received from us
• Tenancy-related information (lease details, maintenance records) where applicable to service delivery

We collect this information when you submit a contact form, send an email, call us, or interact with our website.

3. Legal Basis for Processing

We process your personal data on the following legal grounds:

• Consent — for optional cookies and marketing communications, where you have provided consent
• Contract — where processing is necessary to deliver a service you have requested
• Legitimate interests — for improving our services and responding to enquiries
• Legal obligation — where required by Thai law

4. How We Use Your Data

• Responding to enquiries and providing the rental services you have requested
• Managing tenancy arrangements and coordinating with landlords on your behalf
• Sending service-related communications
• Improving our website and service quality through analytics
• Complying with legal obligations where required

We do not use your personal data for automated decision-making or profiling.

5. Data Retention

We retain personal data for as long as necessary to fulfil the purpose for which it was collected, or as required by law. Enquiry data is retained for up to 24 months. Tenancy-related records may be retained for up to seven years for accounting and legal purposes. You may request deletion of your data at any time (subject to legal retention requirements).

6. Data Sharing

Your personal data is not sold or shared with third parties for commercial purposes. We may share relevant information with:

• Landlords and property managers — only the information necessary to facilitate your rental arrangement
• Maintenance contractors — contact details where needed to arrange repairs you have approved
• Analytics providers (e.g. Google Analytics) — anonymised usage data under consent
• Legal or regulatory authorities — where required by Thai law

7. Data Security

We use reasonable technical and organisational measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction. These include access controls, secure communication channels, and regular internal reviews of data handling practices.

In the event of a data breach that affects your rights, we will notify you and the relevant authorities in accordance with our obligations under the PDPA.

8. Cookies

Our website uses cookies to improve functionality and analyse usage. Essential cookies are required for the site to operate. Optional analytics and preference cookies are only set with your consent. For full details, please see our Cookie Policy.

9. Your Rights Under the PDPA

As a data subject under Thai law, you have the right to:

• Access and receive a copy of your personal data
• Request correction of inaccurate or incomplete data
• Request erasure of your data (right to be forgotten)
• Restrict or object to processing of your data
• Withdraw consent at any time, without affecting the lawfulness of prior processing
• Lodge a complaint with the Office of the Personal Data Protection Committee (PDPC) in Thailand

To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days.

10. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of third-party websites and recommend reviewing their policies directly.

11. Minors

Our services are intended for individuals aged 18 and over. We do not knowingly collect personal data from minors. If we become aware that a minor has submitted personal data, we will delete it promptly.

12. Policy Changes

We may update this Privacy Policy from time to time. Material changes will be communicated on our website. The date at the top of this page reflects the most recent update. Continued use of our services following any change constitutes acceptance of the updated policy.

13. Contact

For privacy-related enquiries:

• Email: [email protected]
• Address: 33 Kata Road, Karon, Mueang Phuket, Phuket 83100, Thailand
• Phone: +66 76 330 8462